Thinking about ideas for a fresh new kitchen or bath, perhaps finally finishing the basement or adding that much-needed second level?
After nearly four decades of building and construction experience, the folks at Crest Homes know customer satisfaction begins by inviting homeowners into the planning of renovation and remodeling projects.
‘We work hard to develop a close working relationship with our clients,? said David Plautz, who along with his brother Michael Plautz, founded the company in 1970. ‘We don’t tell them ‘this is what you should do.? We like the homeowner to be intimately involved in the planning process so their personality shows in the end product.?
The staff at Crest Homes, he explained, encourages clients to bring in images and other items they’ve collected so those ideas can be incorporated into the design.
The Clarkston area company’which is still family owned and operated’won’t settle for anything less than a happy customer.
‘Our goal is to make sure clients are completely satisfied,? said Amanda Fraifogl, who is the company’s sales and marketing director and David Plautz? daughter. ‘That’s been part our strength’it’s the reason we’ve received so many referrals over the years.?
An equally important strength, she said, is Studio Fraifogl, the in-house design service included in any remodeling or renovation project.
The service offers an on-site showroom and a full spectrum of professional design services.
In addition, each renovation or remodeling project includes a furniture inventory to ensure completed projects will attractively accommodate the homeowner’s large furnishings and other personal possessions.
‘Without a designer you’re forced to go to an independent company, which takes a lot of time and money,? Fraifogl said. ‘We’ve created a relationship between builder and designer that is really difficult to achieve without being integrated like we are here.?
It’s rare to find a builder who offers such services, and the staff at Crest Homes feels the design service sets them above the competition.
‘The combined talent and experience of our building, design and d’cor team working in close relationship with the owner ultimately creates an end product superior to almost anybody out there,? said Plautz.
Crest also has a long, satisfied history with its quality-oriented crews, and insists on quality materials from its suppliers.
‘We use top-notch everything,? said Plautz. ‘That doesn’t mean we can’t do an inexpensive kitchen, as opposed to a high-end kitchen. We do both’but even on the inexpensive kitchen we’re going to use a name brand, cabinets, for example, and other high quality supplies.?
Everything, he said, comes with a warranty.
What if the homeowner wants a last minute change?
‘People do it all the time,? said Plautz. ‘We have a CAD system here in our design room, so when people come in to make a change we can do it in 10 minutes and present them with a new layout. Move a door, a window, cabinetry’whatever it takes for that satisfactory outcome, we’ll do it.?
Crest Homes also takes a great deal of pride in keeping the lines of communication open so homeowners will know exactly what to expect and when.
Clients are provided with the office, home, and cell phone numbers of staff so they can connect anytime with someone intimately involved in the project.
Jobs are scheduled for homeowner convenience, and materials are ordered and delivered before the job begins, so time is not wasted waiting for supplies halfway into the project.
‘We try to minimize disruption to their daily lives with planning that accommodates everyone,? said Plautz.
Crest Homes is located at 6978 Dixie Highway, Suite A, in Clarkston. Call 248-625-0660 for more information, or visit www.Cresthome.com.