The recent economic downturn made 2002 a challenge for many businesses, including Infinity Wireless, but thanks to a growing base of loyal customers and numerous referrals, Infinity Wireless is thankful to be entering their sixth year in business.
Tom Beattie and his brother, Brad, started Infinity Wireless in 1998 and operated in the Lake Orion and Oxford area before Tom came back and set up shop in Waterford. Tom said the cellular/wireless business has changed a lot over the years, which has allowed more consumers to join the wireless world. Ten years ago a wireless phone was considered a luxury but now they have become a necessity for many people.
Technology has impacted the wireless industry greatly, Beattie said, turning basic communication tools into mobile offices, gaming stations and GPS tracking devices.
Infinity Wireless has recently become one of a handful of companies nationwide to be an exclusive Verizon Wireless authorized agent. Beattie says that he is excited about this change and the added benefits Infinity can now offer its customers. The exclusive relationship with Verizon will allow Infinity to have access to new equipment and services immediately upon introduction as well as the ability to offer special pricing to both business and retail customers. Our tag line is “Exceeding Your Expectations,” Beattie said, “and our relationship with Verizon will ensure our customers get the best wireless service at the best price possible.”
Beattie said that in 2003 Verizon will add several new products and services to its lineup including a phone/two-way radio combination, enhanced high speed data transmission, a CDMS/GSM international solution and a camera/phone combination that actually works!
Infinity will continue to offer a full line of quality wireless accessories for all makes and models of phones. In addition, they will maintain their status as an Authorized Service Center for Nokia and Kyocera phones and hope to add LG and Audiovox to this lineup during 2003.
Beattie and his wife Amy operate the business with the assistance of a team of independent sales representatives and a network of sub-agents who are authorized to sell Verizon service and equipment through Infinity Wireless Beattie says that he is always looking for quality sales help to join the team, but the key is quality.
Infinity Wireless has developed a reputation for honesty and integrity when serving their customers. “We may not be perfect,” Beattie said, “but we will always give our customers an honest answer, even if it works to our disadvantage. We place value in building a long-term relationship with our customers based on trust.”
Infinity Wireless is located at 5655 Dixie Highway in the Waterfall Plaza. Their business hours are 10 a.m.-6 p.m. Monday, Tuesday, Wednesday and Friday; 10 a.m.-8 p.m. Thursday, and 10 a.m.-4 p.m. Saturday. They are also willing to take appointments. Their telephone number is 248-922-3733, their fax number is 248-922-1410 and Tom’s E-mail is tom@infinitywireless.net.