Oxford Overhead Door

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Oxford Overhead Door Company satisfies its customers with quality repair and replacement of garage doors and parts.
One might think that replacing garage doors is a fairly safe task, but the fact is some problems, such as a broken torsion spring can be dangerous if you don’t know what you’re doing.
The importance of having an established and accredited door company repair and replace your garage doors cannot be stressed enough, said Barb vonKnipper, general manager of Oxford Overhead Door.
‘I have had a good number of customers call and tell us the problems which they had with other companies, like installing the wrong size springs for the door or improper installation of the doors.? said vonKnipper.
Oxford Overhead Door has a great reputation with customers. Here is an excerpt from a customers’s survey:
‘Both times that an Oxford Door repairman has come to my home, I’ve been very impressed with their kindness and friendliness, not to mention their competent work performance!?
In every category on the survey this customer, rated Oxford Overhead Door number one, which means ‘completely satisfied.?
‘We have the experience, the reputation, the longetivity with more than 35 years in business and actual people in the office to help with your problems. If our name is on the product, it has to be reliable,? vonKnipper said.
Oxford Overhead Door has a staff with a cumulative total of experience of more than 80 years.The company mostly services residential customers in Oakland and Lapeer counties and has commercial business in several more counties, including Wayne, Macomb and Genesee.
VonKnipper said the business has a great group of hardworking, loyal employees including Mike Hauxwell, Rob Barrett, Dave Jones, John Riley, Tim Beeman, Terry Kage, Brandie Barrett, Richard Riegler, Job Catinella and Michaelle Kellermeyer.
The company office is also staffed by a furry litttle family that includes cats Buddy and Killer (who weighs in at an impressive 22 pounds) and dog Mia.
Because Oxford Overhead Door is truly concerned and dedicated to quality customer service, vonKnipper offered some free tips about garage doors.
If the door goes up three to six inches and stops, look above to see if there is a broken spring. ‘If the torsion spring is broken, you need to call someone,? vonKnipper said. ‘They can be, dangerous to replace without the proper tools. The springs have a lot of torque and can injure someone.?
She said home owners can leave the door connected to the opener and lift the door on the side which has the broken spring.. Then close the door and don’t use it until the spring is fixed.
If the door is crooked, do not cut the cable, she said. Cutting the cable results in more work for the company and more cost to the customer.
Another common problem can be doors with electronic eyes. ‘If you can’t close the door with the transmitter, the eyes may be dirty or misaligned.?
VonKnipper said we advise customers to look for obstructions that could be preventing the door from closing.
‘Other companies don’t want us to give away information like this because they can charge $60 for a five minute service call,? VonKnipper said. ‘We aren’t out to make a fast buck, just to treat customers with respect and save them money.?
In addition to top-notch service, Oxford Overhead Door also supplies parts for your garage door or opener. The company sells parts for all types of openers and carries an extensive line of garage doors.
‘We sell and install Clopay doors and Liftmaster openers and repair everything else,? said vonKnipper. She said the company also sells copper doors and a variety of ‘carriage-style? wood doors.
For doors, parts and service call Oxford Overhead Door at 248-628-4555. Don’t forget to check out the company’s website at www.oxfordoverheaddoor.com.
The company is located at 2118 Metamora Road-Oxford and the hours are Monday through Friday 8 a.m. until 5 p.m. and 9 am. until noon Saturday.
Oxford Overhead Door is closed Sundays.

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Experience, knowledge, longevity and a helpful, can-do attitude work hand-in-hand at Oxford Overhead Door to give customers beautiful garage doors they can depend on for years to come.
‘Our name’s on the product. It has to be reliable,? said Barb vonKnipper, general manager for Oxford Overhead Door, which has been located at 2118 Metamora Rd. in Oxford Township for 40 years.
Lakeville resident Teri Leibson purchased three uninsulated garage doors and some accessories from the Oxford company and she couldn’t have been more pleased with the service or the product.
‘They did a phenomenal job for me,? she said. ‘When I called them up, I had no idea what I wanted. She sat there on the phone for a half-hour to 40 minutes going through the website with me, helping me figure out what I wanted, what I needed . . . I described my house to her and she showed me some designs that were very compatible.?
‘The fact she was willing to spend all that time with me, giving me the customer service she did, was everything to me,? Leibson noted. ‘I own my own business and customer service is huge for me. I tend to not have a lot of time shop around for things.?
Leibson was also very impressed with the service man who came out to install the doors.
‘Any time he came into my house he was fanatical about removing his shoes,? she said. ‘Every time he addressed me it was Mrs. Leibson. He showed great respect.?
As for the doors themselves, Leibson said, ‘They look phenomenal. I’m very pleased.?
Oxford Overhead door offers a wide selection of garage doors to fit almost every budget and taste.
For those looking for something stylish, yet extremely affordable, vonKnipper recommended customers check out their line of uninsulated coachman or carriage house style doors. ‘If they want a different look, but don’t want to spend a lot of money, this is a good option.?
Customers seeking a long-lasting garage door with a completely natural look will be impressed with Hormann’s Golden Oak Timber design (www.hormann.com).
On the surface, these doors have the authentic appearance of a high quality, high gloss wood grain pattern. But it’s really a steel door with polyurethane foam panels.
‘Unless you touched it, you’d never know it’s not wood,? von Knipper said.
Homeowners in need of a stylish garage door that requires virtually no upkeep should check out Martin Garage Doors? (www.martindoor.com) line of aluminum carriage house style doors. They come in three styles and a diverse array of colors.
‘You don’t have to worry about painting it or if it’s going to rot later on,? von Knipper said. ‘And it has a distinctive look.?
VonKnipper warns people not to be taken in by competitors? promises of discounts galore or lowest prices. ‘Most garage door dealers don’t offer huge discounts because we can’t,? said vonKnipper. ‘Others may inflate their prices so when they come down they can say they’re offering big discounts.?
Other than discounts for senior citizens, vonKnipper said Oxford Overhead Door’s prices are already fair and reasonable, so there’s no need to lower them.
‘A lot of people are always shopping around for the cheapest price, but the cheapest price doesn’t necessarily mean they’re going to get the service they should,? vonKnipper said. ‘It’s not really a savings if the job is not done right and a customer has to spend more money later on.?
Depending on how busy they are, vonKnipper said Oxford Overhead Door can typically service a customer the same or next day. The company has a staff with a cumulative total of experience of 117 years.
The company’s biggest source of pride is it’s staff, which includes Rob Barrett, John Riley, Terry Kage, Brandie Barrett, David Jones, Christopher Smith and Kris Neef.
‘Our guys are experienced, honest, and conscientious,? vonKnipper said. ‘They do quality work you can trust.?
The company mostly services residential customers in Oakland and Lapeer counties and has commercial business in several more counties, including Wayne, Macomb and Genesee.
In addition to top-notch service, Oxford Overhead Door also supplies parts for your garage door or opener. The company sells parts for all types of openers and carries an extensive line of garage doors from wood or steel to coachman-style.
For doors, parts and service call Oxford Overhead Door at 248-628-4555.
Hours are Monday through Friday 8 a.m. until 5 p.m. and 9 am. until noon Saturday.
Don’t forget to check out the company’s website at www.oxfordoverheaddoor.com.

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