If it looks or sounds too good to be true, it probably is. This old adage applies to pretty much everything in life, even garage door dealers.
Before you let your fingers do the walking to repair an existing garage door or purchase a new one, Oxford Overhead Door wants you to be aware of a few things.
Don’t be impressed by large Yellow Pages ads promising the moon. Examine them carefully.
Is there an advertised street address? Most service businesses have a physical location and will let you know where they’re located.
For instance, Oxford Overhead Door has been located at 2118 Metamora Road, west of M-24, for 39 years. They aren’t going anywhere.
‘Our customers know exactly where to find us if there’s a problem,? said Barb vonKnipper, general manager for Oxford Overhead Door. ‘We don’t try to hide from our customers.?
Pay attention to how a garage door dealer answers the telephone when you call. Generic phrases like ‘Garage door service? and unclear business names are a reason for caution on the part of consumers.
If they can’t tell you the legal name of their business and give you a concrete street address, beware. Businesses aren’t vague about such things.
‘Our name is on the trucks and it’s on jackets and uniforms our employees wear,? vonKnipper said.
Beware of those giant Yellow Page ads ? they’re very expensive for a community business. This could be an indication the company grossly overcharges their customers for unnecessary parts and/or services.
Also, don’t be taken in by promises of discounts galore or lowest prices. ‘Most garage door dealers don’t offer huge discounts because we can’t,? said vonKnipper. ‘Others may inflate their prices so when they come down they can say they’re offering big discounts.?
Other than discounts for senior citizens, vonKnipper said Oxford Overhead Door’s prices are already fair and reasonable, so there’s no need to lower them.
‘A lot of people are always shopping around for the cheapest price, but the cheapest price doesn’t necessarily mean they’re going to get the service they should,? vonKnipper said. ‘It’s not really a savings if the job’s not done right and a customer has to spend more money later on.?
Beware of garage door dealers that solely focus on service work because they know people want the problem fixed fast and are easy targets when it comes to overcharging for parts and services.
Depending on how busy they are, vonKnipper said Oxford Overhead Door can typically service a customer the same or next day.
Oxford Overhead Door has a staff with a cumulative total of experience of more than 100 years.
The company’s biggest source of pride is it’s staff. ‘Our guys are experienced, honest, and conscientious,? vonKnipper said. ‘They do quality work you can trust.?
The company mostly services residential customers in Oakland and Lapeer counties and has commercial business in several more counties, including Wayne, Macomb and Genesee.
VonKnipper said the business has a great group of hard-working, loyal employees including Mike Hauxwell, Rob Barrett, John Riley, Terry Kage, Brandie Barrett, David Jones and Christopher Smith.
‘We have the experience, the reputation, the longevity with 39 years in business and actual people in the office to help with your problems. If our name is on the product, it has to be reliable,? vonKnipper said.
Here’s what a couple satisfied customers had to say about their experience with Oxford Overhead Door ?
‘We have been very pleased with your business,? wrote one happy customer in Metamora. ‘We purchased a door (from you) 20 years ago. That is why we purchased again from you. If everything goes well, we will in the future buy from you and recommend you to our friends.?
‘I have been completely satisfied with your company. Thank you for your prompt service,? wrote another pleased customer from Brown City.
In addition to top-notch service, Oxford Overhead Door also supplies parts for your garage door or opener. The company sells parts for all types of openers and carries an extensive line of garage doors from wood or steel to coachman-style.
For doors, parts and service call Oxford Overhead Door at 248-628-4555. Don’t forget to check out the company’s website at www.oxfordoverheaddoor.com.
The company is located at 2118 Metamora Road in Oxford Township. Hours are Monday through Friday 8 a.m. until 5 p.m. and 9 am. until noon Saturday.

If it looks or sounds too good to be true, it probably is.
This sold adage applies to pretty much everything in life, even garage door dealers.
Before you let your fingers do the walking to repair an existing garage door or purchase a new one, Oxford Overhead Door wants you to be aware of a few things.
Don’t be impressed by large Yellow Pages ads promising the moon.
Examine them carefully.
Is there an advertised street address? Most service businesses have a physical location and will let you know where they’re located.
For instance, Oxford Overhead Door has been located at 2118 Metamora Road, west of M-24, for 38 years. They aren’t going anywhere.
‘Our customers know exactly where to find us if there’s a problem,? said Barb vonKnipper, general manager for Oxford Overhead Door. ‘We don’t try to hide from our customers.?
Pay attention to how a garage door dealer answers the telephone when you call. Generic phrases like ‘Garage door service? and unclear business names are a reason for caution on the part of consumers.
If they can’t tell you the legal name of their business and give you a concrete street address, beware. Businesses aren’t vague about such things.
‘Our name is on the trucks and on the jackets and uniforms our employees wear,? vonKnipper said. ‘You never have to worry about where one of our guys is from.?
Beware of those giant Yellow Page ads ? they’re very expensive for a community business. This could be an indication the company grossly overcharges their customers for unnecessary parts and/or services.
Also, don’t be taken in by promises of discounts galore or lowest prices.
‘Most garage door dealers don’t offer huge discounts because we can’t,? said vonKnipper. ‘Others may inflate their prices so when they come down they can say they’re offering big discounts.?
Other than discounts for senior citizens, vonKnipper said Oxford Overhead Door’s prices are already fair and reasonable, so there’s no need to lower them.
Beware of garage door dealers that solely focus on service work because they know people want the problem fixed fast and are easy targets when it comes to overcharging for parts and services.
Depending on how busy they are, vonKnipper said Oxford Overhead Door can typically service a customer the same or next day.
Oxford Overhead Door has a staff with a cumulative total of experience of more than 100 years.
The company mostly services residential customers in Oakland and Lapeer counties and has commercial business in several more counties, including Wayne, Macomb and Genesee.
VonKnipper said the business has a great group of hard-working, loyal employees including Mike Hauxwell, Rob Barrett, John Riley, Terry Kage, Brandie Barrett, David Jones and Christopher Smith.
‘We have the experience, the reputation, the longevity with 38 years in business and actual people in the office to help with your problems. If our name is on the product, it has to be reliable,? vonKnipper said.
This is what one Oxford customer had to say about his experience with Oxford Overhead Door ?
‘I would recommend your company to anyone with a garage door concern,? he wrote on a customer survey. ‘Keep up the excellent service. The office staff was very friendly and knowledgable on garage doors. Mike (Hauxwell) is an excellent example of a person ? highly skilled (with) pride in workmanship.?
In addition to top-notch service, Oxford Overhead Door also supplies parts for your garage door or opener. The company sells parts for all types of openers and carries an extensive line of garage doors from wood or steel to coachman-style.
For doors, parts and service call Oxford Overhead Door at 248-628-4555. Don’t forget to check out the company’s website at www.oxfordoverheaddoor.com.
The company is located at 2118 Metamora Road in Oxford Township.
Hours are Monday through Friday 8 a.m. until 5 p.m. and 9 am. until noon Saturday.