Here’s a little experience I had a couple of days ago.
Our Comcast monthly statement arrived. I opened it, looking for the senior discount I was promised during a visit to its new “customer service center” in a building with no sign way over on Maybee Road — real convenient to us Orion people.
The discount was there, but accompanied by an “installation charge” of $1.99. What’s this, I asked myself, reaching for the phone.
Seems I had returned a cable box, which I had decided to discontinue after the rental fee had been increased by 40 percent recently. (We hardly ever used that old TV anyway).
“How can you claim there was an installation when I removed your box myself and returned it myself using my own $1.50 a gallon of gas myself, plus my own highly valuable time?” I asked the service rep on the other end of the line.”
“Well, OK, as a courtesy, we’ll remove the charge this time,” he added.
Another of many “Comcast Caper” we must endure until we’ve had enough and switch to a dish.
Frank McIsaac